Exchanging or returning an item couldn’t be easier, if you’d like a different size or a refund we’ll collect your items from your home, work or alternative address. 


You have 10 working days from receiving your order to create a return.



  1. Simply email customerservice@souraya.co.uk stating your order number and we will schedule a pick up
  2. Fill in the Exchange/Refund sheet that you received in your package and pack it with your returned items
  3. Stick the return label that you received with your package on the returned package.

                                                                                                                                                                                                                  Et Voila!


Items must be returned to us unused with all SOURAYA tags and labels still attached. We will not accept returned items that do not meet our policy.


 Please note we will not be accepting items that were returned using any other services.  




Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.

Your shipping costs will be excluded unless the item is faulty or cancelled.